Support
Email us at support@poulancemetrics.com. We aim to reply within two business days.
Troubleshooting
Charts show "Data Set Configuration Error"
In your report, open Resource > Manage added data sources, click Edit on the PouLance Metrics source, then click Reconnect and Apply. If the error persists, remove PouLance Metrics at myaccount.google.com/permissions and authorize again.
My location is missing from the dropdown
The Google account you authorized must be an owner or manager of the Business Profile listing. Check this in Business Profile, then authorize again with that account.
Recent days show zero
Google Business Profile performance data can lag by a few days. The most recent days fill in once Google publishes them.
Reviews or Posts are empty
The listing may have no reviews or posts yet. In that case the source returns no rows.
I see an unverified app warning
This is expected while Google verification is in progress. Click Advanced, then Go to PouLance Metrics to continue.
How do I revoke access?
Remove PouLance Metrics at myaccount.google.com/permissions. To have your data deleted as well, email privacy@poulancemetrics.com.
Contact
Support: support@poulancemetrics.com
Privacy and data deletion: privacy@poulancemetrics.com