Refund and Cancellation Policy

1. Cancelling your subscription

You can cancel at any time. Use the "Manage subscription" link in your payment receipt email, or email support@poulancemetrics.com from the address linked to your account and we will cancel it for you. There is no cancellation fee.

After you cancel, your plan stays active until the end of the billing period you have already paid for, and you will not be charged again.

2. Refunds

Purchases are non-refundable, except where a refund is required by law or approved by Paddle, our payment provider and merchant of record, within 14 days of purchase.

If the law where you live gives you a right to a refund or to withdraw from a purchase, for example a statutory 14-day withdrawal right in some countries, this policy does not take that right away.

3. How to request a refund

Refund requests are handled by Paddle. Use the "View receipt" or "Manage subscription" link in your Paddle receipt email, or visit paddle.net and choose to request a refund. You can also email support@poulancemetrics.com and we will help you reach Paddle.

4. Our payment provider

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our paid orders. Paddle provides all customer service enquiries about payments and handles refunds and returns.

5. Try before you pay

We encourage you to use the free plan (1 Google account and 3 locations) to confirm the connector works for you before you upgrade.

6. Billing mistakes

If you were charged by mistake, for example twice for the same period, email us and we will ask Paddle to correct it.

7. Contact

Questions about billing or cancellation: support@poulancemetrics.com. We aim to reply within two business days.